Shipping Rates & Policies
Due to licensing agreements we are not able to ship items from our website outside of the 50 United States. At this time we will only ship to a physical address and P.O. boxes in the United States - unfortunately we cannot ship to APO's, FPO's, or U.S. Territories.
Shipping Rates:
| Order Total: | Shipping Fee: |
| $0 - $48.99 | $6.95 |
| $49 + | Free |
| Rush | See below |
| Alaska/Hawaii | Add $12 surcharge |
Processing: Orders are processed Monday-Friday and can take up to 5 business days to process. Orders containing special edition or limited edition items are likely to exceed our normal processing time due to large order volume/demand for that item.
Shipping: Once your order is shipped, you will receive an email confirmation along with a tracking number. Typical delivery time once your order leaves our Connecticut facility is 2-5 days.
Carriers: Orders are shipped using United Parcel Service (UPS) ground service or USPS Postal Service to address’s in the domestic United States only. PEZ is not responsible for carrier delays. Delay in transit can happen and is beyond our control. For other situations overnight delivery may be an option, please contact customer service at 1-877-404-8124 (Monday-Friday 10:00am-4:00pm Eastern time) to discuss BEFORE placing your order.
Quantity Limits:
In order to provide as many consumers as possible the opportunity to purchase limited edition items, we reserve the right to limit quantities available for purchase. This may be done through limiting software or a post-order review process.
Quantity limits may be applied per order, per person or household, or to orders that use the same credit card, billing and/or shipping address, or share any other account or order attribute.
We reserve the right to prohibit or limit sales to dealers or resellers. We define resellers as those purchasing with intent to resell the same item to a third party.
All orders are reviewed, and may be canceled at our discretion, at any time, for any reason.
Gift Cards: Gift cards purchased at us.pez.com are electronic gift cards which will be emailed to you once the order is processed. Gift card purchases do not apply toward the order total when calculating the shipping fee.
Rush Orders: Orders placed by 12:00 PM EST can be shipped the same day via overnight delivery. Please call 1-877-404-8124 prior to placing your order and a representative will assist you. Rush Orders are shipped same day for next business day delivery pending credit card authorization and verification. Orders placed on Friday will be delivered on Monday.
Overnight Delivery Rates are as follows:
| Order Total: | Shipping Fee: |
| $0 - 14.99 | $48 |
| $15 - 49.99 | $56 |
| $50 - $100 | $65 |
| $100 + | $65 + 8% of total |
We can NOT accept money orders, checks, or any similar method of payment.
Returns
PEZ.com return policy and terms of sale;
All sales through PEZ.com are final. If an item is damaged in transit or determined to be incorrect, the item will be replaced or refunded at our discretion, otherwise there are no refunds, returns or exchanges. Once an order is placed it cannot be modified or cancelled so please select carefully.
Damages: Contact PEZ customer service at info@pezcandyinc.com please submit photos of the shipping carton as well as the damaged product to help expedite the claim. UPS will not issue credit for damage if the box is signed for. Do not initiate a claim with the carrier before contacting us first!
In the event there is an issue with your order you must contact PEZ customer service within 10 business days of receiving your order. Email info@pezcandyinc.com for information and instructions.
Return Shipments: if an order is returned from the carrier because of customer error in the shipping address we can offer two options; refund the amount of the order less original shipping cost or invoice for the cost to re-ship the order.
Check out our Frequently Asked Questions for Shipping & Returns